1. Introduction and Legal Framework in Venezuela

At Guatire Hosting (hereinafter, "the Company", "we", or "our website"), we deeply value your privacy and are committed to protecting the personal information you provide to us when contracting our web hosting, domain registration, and technical support services.

This Privacy Policy is governed by the principles of lawfulness, loyalty, transparency, and information security. Although we operate digitally, we take as a reference and respect the constitutional guarantees of privacy protection enshrined in the Constitution of the Bolivarian Republic of Venezuela (CRBV) (especially in its Article 60 concerning the right to the protection of honor, private life, self-image, confidentiality, and secrecy of communications), as well as applicable provisions regarding electronic commerce and computer crimes in force within the national territory.

By accessing our website, registering in our client area, or contracting any of our products, you freely, unequivocally, and knowingly accept the terms set forth in this document.

2. Information We Collect

To ensure optimal, secure, and personalized service delivery, we collect different types of information:

A. Information provided directly by the user:

• Identification and contact details: First and last name, company name (if applicable), ID card or tax ID (RIF), email address, contact phone numbers (including WhatsApp), and billing address or basic geolocation.
• Billing and payment data: Information required to process payment receipts, bank transfers, mobile payments, or international gateways (without insecurely storing sensitive credit card details directly on our servers).
• Access credentials: Username, encrypted passwords, and records of technical support tickets or inquiries submitted through our customer service channels.

B. Information collected automatically:

• Technical navigation data: Access IP address, web browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date, and time of requests.
• Server and cPanel/WHM logs: Information related to the use of contracted hosting services, databases, resource consumption, and files hosted under your absolute responsibility.

3. Cookie Policy and Tracking Technologies

Our website uses "cookies" and similar technologies to improve the browsing experience, optimize platform performance, and analyze visitor traffic.

What are Cookies?
Cookies are small text files that websites store on your computer or mobile device when you visit them. They allow the website to remember your actions and preferences (such as login, language, and display preferences) over a period of time.

Types of Cookies we use:

• Technical and Strictly Necessary Cookies: Essential for the operation of the website and the client area (for example, keeping your cPanel active session or shopping cart active while you browse). Without these cookies, essential services cannot be provided.
• Performance and Analytics Cookies: Allow us to quantify the number of users and perform measurements and statistical analyses of how users utilize the offered services (e.g., Google Analytics), in order to improve our content offerings and hosting plans.
• Functionality Cookies: Allow us to remember your customized preferences (such as language or region selection) to offer a smoother and more tailored experience.

Cookie Control and Disabling:
You can configure your web browser to reject or delete cookies automatically, or to notify you each time a website attempts to place a cookie. Please note that disabling certain technical cookies may affect the proper functioning of our platform or prevent you from logging into your client account.

4. Use and Purpose of Information

The collected data is treated with strict confidentiality and used exclusively for the following legitimate purposes:

• Managing the creation, activation, configuration, and maintenance of your web hosting accounts, VPS servers, and domain registrations.
• Processing billing, verifying payments, and issuing corresponding tax receipts in accordance with Venezuelan regulations.
• Providing timely technical support, answering questions, processing web migration requests, and sending critical notifications regarding infrastructure status or service expirations.
• Sending commercial communications, promotional newsletters, or technological updates, provided you have not expressed opposition to receiving them.
• Complying with legal obligations of cooperation with competent authorities in Venezuela upon duly substantiated requests under the framework of the law.

5. Data Security and User Rights

Security Measures: We implement strict physical, electronic, and administrative security controls, including SSL/TLS encryption protocols, advanced firewalls, database access restrictions, and periodic backups, aimed at preventing the loss, misuse, alteration, or unauthorized access of your information.

Access, Rectification, and Deletion Rights: As the owner of your personal data, you have the right to:

• Access the personal information we hold about you.
• Request the rectification of inaccurate or incomplete data.
• Require the deletion or cancellation of your data when they are no longer necessary for the purposes for which they were collected, barring current contractual or fiscal obligations.

To exercise any of these rights, or if you have questions regarding our privacy policy, you can contact our customer service team through our official support channels or email.