Conditions of Use

1. Description of Services

Guatire Hosting provides the client with a wide range of digital solutions, which include:

Web Hosting and WordPress Hosting: We provide space on our servers for hosting websites. In the case of WordPress Hosting, the service is specifically optimized for that platform, ensuring high performance and advanced security.

Domain Registration: We act as intermediaries for the registration, renewal, and transfer of domain names with the corresponding entities. The client is solely responsible for maintaining the ownership and validity of their domain.

Reseller Hosting: This service allows the client to resell hosting plans under their own brand. The Reseller is directly responsible for providing technical support to their end-users.

VPS Servers and Dedicated Servers: We offer private hosting environments and exclusive hardware resources. In Dedicated Servers and VPS, the administration of the operating system and installed applications rests with the client, unless a managed plan is contracted.

SSL Certificates: We provide security certificates to encrypt data transfer. The correct installation of the SSL Certificate is essential to guarantee the trust of website visitors.

Corporate Email: We provide professional communication platforms. The use of Corporate Email is subject to strict Anti-Spam policies to protect the reputation of our IP addresses.

2. Client Responsibilities and Application Security

It is the user's sole responsibility to maintain the confidentiality of their access credentials. Guatire Hosting is not responsible for unauthorized account access due to weak passwords or leaks by the client.

The client has the inescapable obligation to keep their applications, websites, and scripts updated to the latest available version. This includes, but is not limited to, the WordPress core, plugins, themes, and any third-party software installed in their hosting account.

Guatire Hosting is exempt from all responsibility for data loss, hacks, code injections, or malware infections resulting from a lack of maintenance or irresponsibility on the part of the client. The security of the hosted content is the user's responsibility, who must ensure that their extensions and add-ons do not present known vulnerabilities.

In the event that an account is compromised due to outdated software or negligence, Guatire Hosting reserves the right to suspend the service immediately to protect server integrity and the security of other clients. Cleaning infected files and restoring the website will be at the client's own risk and expense.

Likewise, the client agrees to use VPS servers, Dedicated servers, and Hosting services exclusively for legal purposes, strictly respecting intellectual property rights and current international content regulations.

3. Communication, Notifications, and Payment Reminders

All official, administrative, and technical communication between Guatire Hosting and the client will be carried out exclusively through the email address registered on our platform. The client acknowledges that this is the only formal notification medium; therefore, no notices, account statements, or reminders will be sent via social media, phone calls, or WhatsApp.

It is the client's absolute responsibility to keep their email address updated and functional. The use of Gmail accounts is strongly recommended to ensure the correct receipt of our messages. Likewise, the client is required to periodically check their Client Area to verify the status of their invoices, product expiration, and ensure there are no pending payments.

Guatire Hosting will send automated payment reminders before the due date. However, if the client allows their service to reach the Overdue status and it is subsequently Deleted by the system after exceeding the grace period, Guatire Hosting will have no responsibility in data recovery. Once a service is removed from the server due to non-payment, data is permanently and irreversibly erased.

The omission or failure to "read" a notification email does not exempt the client from their payment responsibility nor from the consequences resulting from the suspension or deletion of their services.

4. Client Regulations and Code of Conduct

The client agrees to comply with the rules of conduct and legal use of the infrastructure. The Client Regulations strictly prohibit the use of services for illicit activities, harassment, or distribution of copyrighted content without proper authorization.

Treatment of Support Staff: Respectful and professional treatment is required in all communications with the Guatire Hosting team. The use of offensive language, profanity, threats, or any hostile attitude towards our agents or engineers is strictly prohibited. Guatire Hosting reserves the right to immediately and permanently suspend or cancel the service of any client who engages in disrespect, without the right to a refund.

Nature of Service and Technical Failures: The client acknowledges and accepts that hosting and server services depend on complex infrastructures that may experience unforeseen failures or interruptions due to technical causes beyond human will. The client understands that, in the event of an issue, systems engineers work with utmost diligence to restore the service.

Responsibility Regarding Poor Service: The client will not be permitted to unjustifiably or defamationally blame the company for fortuitous interruptions or technical limitations beyond the direct control of the staff. The client accepts that technology is not infallible and that technical incidents do not entitle them to aggressive behavior or demands for compensation outside of what is stipulated in these terms. The use of technical frustration as a justification for mistreating staff will be grounds for contract termination.

5. The Client is Responsible For

The client assumes total and exclusive responsibility for the use of the contracted services, accepting that Guatire Hosting will not intervene in the internal management of their data. Consequently, the client is responsible for:

Hosted Content: The client is solely responsible for all information, files, and databases hosted within the space provided by their Web Hosting, VPS, or Dedicated Server plan.

Internet Service Providers (ISPs): Errors, slowness, or interruptions produced by the client's internet access providers or failures in their local connection.

Local Security and Malware: Protecting their local equipment against viruses, malware, or any malicious software that could compromise their access credentials to Guatire Hosting.

Network Configuration: The internal configuration of their network, including the use of proxies, local firewalls, office access policies, security systems, and the blocking or unblocking of ports necessary for connection.

Administrative Credentials: The correct use, assignment, and protection of passwords and administrative access data for the control panel, FTP, databases, and email accounts.

Design and Web Vulnerability: Any flaw or vulnerability in the design and programming of their website. Guatire Hosting is not responsible if a site is compromised due to poorly written code or lack of security patches.

Form Security: Ensuring that contact or registration forms on their website have proper protection (such as CAPTCHAs) to prevent third parties from using them to send SPAM or code injections.

Resource Monitoring: Constantly monitoring data transfer statistics and disk space usage of their hosting accounts and emails, taking corrective action if they notice an excessive or unusual increase.

Backups: Manually and periodically performing backups of their entire account and downloading them to a local or external medium during the term of the service. The client accepts that server backups are merely a courtesy measure and do not replace their own backup management.

Defective Configurations: Any error resulting from a defective configuration by the client in their Hosting service, domain records (DNS), or corporate email account administration.

6. Server Resource Usage

To guarantee the stability, security, and high performance of our network, Resource Usage across all Web Hosting and Reseller plans is subject to strict limits. The client accepts that Guatire Hosting monitors CPU and memory consumption to prevent a single user from degrading service for others.

Execution Restrictions: Users MAY NOT EXECUTE the following on our shared hosting servers:

1. Execute any process or set of processes requiring more than 8Mb of system memory, utilizing more than 30 seconds of CPU, or consuming more than 5% of all available system resources at any given time.

2. Execute any type of interactive real-time chats requiring direct server resources. The use of external or remote chat services integrated into the website without processing data on our nodes is permitted.

3. Execute stand-alone or server-side processes. This strictly includes all continuous execution daemons, such as IRCD or similar.

4. Execute any type of software, scripts, or applications that link or interact with an IRC (Internet Relay Chat) network.

Database Usage: The client accepts that databases (MySQL/MariaDB) must be used exclusively for the operation of websites hosted within the Guatire Hosting infrastructure. No external or remote access to databases will be granted for external applications, in order to preserve the server's security and response speed.

If a website repeatedly exceeds these limits, Guatire Hosting may take immediate corrective action, including process limitation or temporary suspension of the account without prior notice to safeguard network integrity.

7. Severe Violations

The following points detail activities that Guatire Hosting considers Severe Violations. Engaging in any of these behaviors will empower the company to proceed with the immediate cancellation or suspension of the service without prior notice and without obligation to refund any amount paid by the client.

The following are considered severe violations:

Sending Spam: Sending unsolicited email or Spam is strictly prohibited.

Email Limits: Using servers for mass email sending is not allowed. A maximum limit of 150 emails per hour per hosting account is established for normal administrative use. This resource must not be used for sending mass advertising or informational bulletins.

Denial of Service Attacks: Launching denial of service (DDoS) attacks from our servers against any other equipment, server, or system on the internet.

Intrusion and Exploiting: Attempting or successfully executing exploiting actions on any server dependencies, as well as attempting super-user (root) access through the use of Exploits, Trojans, or similar systems.

Damage to Corporate Image: Promoting, spreading, or carrying out any action aimed at damaging the public image of Guatire Hosting or any of its employees.

Unauthorized Access to Resources: Accessing or attempting to access content or directories outside the resources assigned to the client (for example, outside their root directory or other users' accounts).

Staff Mistreatment: Mistreatment, insults, threats of any kind, or offenses against Guatire Hosting employees will be sufficient reason for the definitive and immediate termination of all contracted services.

Financial Restrictions: It is prohibited to use the services to offer financial activities such as loans, investments, currency exchange, remittances, credits, or money collection. To operate sites for these purposes, the client must previously present legal documentation supporting oversight by the corresponding regulatory entities. Guatire Hosting reserves the right to validate this information with control and security authorities.

Infrastructure Damage: Voluntarily or involuntarily causing damage to servers that affects the stability or service of other clients hosted on the same infrastructure.

Guatire Hosting reserves the right to require changes, disable websites, databases, or email accounts that do not comply with these security policies immediately and without prior notice.

8. Mass Emails and/or Unauthenticated Messages

Guatire Hosting maintains strict policies regarding email sending to preserve the health of our servers and prevent our IP addresses from being listed in SPAM databases. Sending mass, unsolicited, or unauthenticated emails is strictly prohibited.

This prohibition includes, in detail, the following activities:

Prohibited Sending Types: Sending newsletters (subscriptions, greetings), mail merges, advertising, unsolicited emails, or messages likely to be marked as junk by recipients.

Contact Origin: Sending messages to email addresses not obtained directly by the client (e.g., purchasing databases or lists harvested from the internet). Likewise, repeatedly sending to non-existent emails that generate constant bounces.

Reputation and Security: Using insecure external content in messages or accessing email accounts from IP addresses with low reputation. Messages must not contain modified original senders and must strictly comply with SPF verification properly configured on DNS servers.

Technical Sending Limits:

• Mailings to lists with more than 30 simultaneous recipients are not allowed.
• Scheduled or automated mailings (notifications, billing, reports, printers, or self-registrations) must not exceed 50 sends per hour.
• No email account may make more than 150 messages in a 2-hour span, nor connect from more than 10 different hosts.
• The main account (web or scripts) has a limit of 50 messages every 2 hours.

Script and Form Authentication: All mailings performed via scripts, files, or binaries must be properly authenticated via SMTP. The use of PHP's simple mail() function is prohibited due to lack of authentication. The use of libraries like PHPMailer or correct SMTP configuration in CMS such as WordPress or Joomla is required.

Form Protection: Any web email-sending form must include Captcha protection and systems against automated registrations. Non-compliance with these rules will result in the immediate blocking of the corporate email service to protect server integrity.

9. Indemnification and Limitation of Liability

The client accepts that the use of Guatire Hosting services is at their own risk and account. Guatire Hosting disclaims all liability for any data loss, business interruption, or any other commercial damage, whether direct, indirect, or resulting from unexpected incidents in the infrastructure.

The client agrees to defend, indemnify, and hold harmless Guatire Hosting, as well as its employees and directors, against any lawsuit, legal action, expenses, losses, or outlays (including legal fees) arising from the following situations:

Third-Party Damage: Any damage caused to people or property derived from any product sold or distributed in connection with Guatire Hosting services.

Infringement of Rights: Any material provided by the client that infringes or is presumed to infringe third-party rights, including violations of Copyright, intellectual property, patents, or industrial property.

Defective Products: The distribution of products or provision of defective, unauthorized, or deceptive services performed by the client on their own behalf or intended to involve the image of Guatire Hosting.

Illegal Activities: The company is exonerated from any direct or indirect liability to third parties derived from conduct carried out by the client for illegal purposes, both in execution and final result.

Investigation Autonomy: Guatire Hosting shall have full autonomy to investigate and determine whether the execution of any activity by the client falls, directly or indirectly, within the restrictions covered in this point, proceeding with the relevant legal or technical actions to protect the company's integrity.

10. Product Warranty and Refunds

Guatire Hosting offers a 99.9% network uptime guarantee. However, this Product Warranty does not cover failures derived from client misconfigurations, external internet network problems, or attacks targeted at the user's website.

Warranty Period: The client understands and accepts that the satisfaction guarantee and refund request are applicable only during the first 30 calendar days from the initial contracting of Web Hosting, WordPress Hosting, and Corporate Email services.

Refund Exclusions: The refunded amount will correspond exclusively to the cost of the hosting plan or emails. Under no circumstances will a refund be issued for the value of Domain Registration, SSL Certificates, VPS Servers, Dedicated Servers, or any other acquired additional service. The domain, being an asset owned by the client before international entities, is non-refundable once its registration is processed.

Administrative Costs: Amounts generated by the purchase transaction (domestic or international bank commissions, payment gateway fees) and costs derived from the refund process will be borne entirely by the client.

Bonuses and Promotions: If the plan acquisition included any prize, bonus, package discount, or free additional service, the client will lose all of these benefits upon requesting the application of the guarantee.

Payment Process: Once the client provides complete information via email and technical confirmation to proceed is received, the refund will be made effective within the following five (5) business days.

11. Suspension and Data Deletion

Service Suspension will occur automatically upon non-payment or violations of the usage policies described in this document. The following are considered specific causes for suspension:

Non-Payment: Failure to proceed with the full payment of contracted service charges before the due date. The client has a maximum period of two (2) days following the due date for the payment to be verified in our system.

Deletion Policy: Guatire Hosting reserves the right to permanently delete or cancel the service starting from the third (3) day of default. The client understands and accepts that upon reaching this deadline, information will be irreversibly erased without leaving any type of backup on our servers.

Backup in Grace Period: The client may request a backup of their website or files exclusively between the first and third day after expiration. Guatire Hosting will deliver the information in a specific technical configuration that cannot be modified for restoration. Once the account is cancelled on the third day, there will be no possibility of recovery whatsoever.

Effects of Suspension: Suspension implies that the client will not be able to access their control panel, emails, databases, or view their website. Guatire Hosting reserves the right to display a suspension page replacing the client's website. This page may include technical information, company logos, or advertising from our providers.

Service reactivation after suspension for non-payment will be subject to data availability and, in some cases, may generate additional administrative fees for collection management and restoration.

12. Late Renewal

If the client performs a Late Renewal of their services (after the due date), the following technical and administrative conditions will apply:

Effective Date: The client understands that upon late renewal, the new expiration date will be calculated based on the service's original expiration date and not the date payment was made. This applies regardless of whether the service was suspended or inaccessible during days of default. The only exception applies to Domains that have become available for public registration again, which will be registered with the new payment date whenever technically possible.

DNS Propagation: Expired domains that are renewed and whose payments are reported between the first and tenth day after expiration will require a period of 24 to 48 hours for full reactivation. This time corresponds to worldwide DNS server propagation, a process not controlled by Guatire Hosting. The client accepts that during this timeframe their services (web and email) may be unavailable and agrees to wait for said propagation to finish.

Reactivation Fees: Reactivation of a service following late renewal may be subject to additional administrative fees. Likewise, Guatire Hosting does not guarantee the existence of website files if payment is made after the 3-day grace period stipulated in the suspension section.

13. Expiration

Upon reaching the Expiration date, services will be automatically deactivated by the system. The client releases Guatire Hosting from any legal liability or obligation regarding services whose validity has ended and have not been duly renewed.

Tolerance Period: Guatire Hosting's tolerance for keeping an active service once its duration has ended, or the possibility of renewing a service without data loss, is a maximum of three (3) business days. After this period, the account may be permanently deleted from our servers.

Notification of Complications: The client has the possibility to notify the company regarding any complication concerning service payment within a maximum period of ten (10) days prior to the expiration date. Valid complications are understood solely as technical problems with transfers, bank deposits, or failures in external payment platforms.

Exceptional Conditions: The client accepts that such an exception to extend the payment deadline for emergencies is subject to the following rules:

• Only applies to clients with a minimum tenure of three (3) months with the company.
• It is considered solely as an emergency measure for fortuitous events and under no circumstances will it be accepted as a habitual payment behavior by the client.

Guatire Hosting reserves the right to approve or deny any extension request based on the user's payment history and the nature of the contracted service.

14. Cancellation Request

Any Cancellation Request must be handled through the client area at least 10 days prior to the renewal date. Cancellation does not imply a refund of payments already made.

15. Domain Registration

Domain Registration is subject to real-time availability and the policies of international regulatory bodies (ICANN). Once registration has been processed, the domain name cannot be modified, corrected, or the payment refunded under any circumstances.

Availability Guarantee: Guatire Hosting does not guarantee domain availability until the registration process has been successfully completed by our system and the client has been formally notified. If for any reason the client does not receive such confirmation, it is their obligation to send the payment receipt and request in writing confirmation that registration was successful.

Registration Responsibility: If the domain is registered by another company or natural person before the client's payment is processed and confirmed by Guatire Hosting, the company will have no legal or financial responsibility for this event. The client understands that the time elapsed between payment and effective registration is a critical factor.

Prohibition of External Queries and Disclosure: The client agrees not to use any platform other than Guatire Hosting's official search engine to check domain availability or for any other purpose. Likewise, the client is obliged not to disclose the domain name to any company, person, or social media before receiving the successful registration notification, to avoid front-running by third parties (Domain Snapping).

Notification Timelines: If 72 hours pass after payment without the client receiving a registration notification, they must immediately contact Guatire Hosting to check the status of their request. The client accepts that the domain will be registered with accredited international entities, remaining subject to their terms and conditions of use.

16. Domain Change

Changing the primary Domain Change associated with a hosting plan is a technical process consisting of modifying the root domain name linked to the client's hosting account. This procedure is subject to the following conditions:

Nature of the Process: The client understands that changing the main domain does not mean modifying the name of an already registered domain (which is impossible before ICANN), but rather unlinking the current name from the hosting plan to associate a new one. This process may entail additional administrative costs for technical server reconfiguration.

Technical Consequences: The client accepts that changing the main domain may affect website functionality, including the need to update databases, file paths, internal links, and SSL certificates. Likewise, all corporate email accounts associated with the previous domain will stop working and must be recreated under the new name, with the consequent loss of stored messages if the client does not perform a prior backup.

Ownership and Validity: Changing the domain in hosting does not imply transfer of ownership, cancellation, or refund of the previous domain. The client will remain responsible for the original domain until its expiration date. Guatire Hosting is not responsible for loss of search engine rankings (SEO) or broken external links derived from this modification.

Limitations: This service is subject to the technical availability of the control panel and to the new domain being duly registered and active. Guatire Hosting recommends performing this process with the assistance of our support team to minimize errors in site structure.

17. Domain Expiration

Domain Expiration occurs automatically upon completion of the period contracted by the client. To prevent associated services (web and email) from being suspended, the client must make payment, report it, and receive renewal confirmation from Guatire Hosting before the exact expiration date.

DNS Change Upon Expiration: The client accepts that by not receiving payment before the expiration date, the international registrar will automatically change the domain's DNS servers. This change will cause the immediate downtime of all services linked to the domain name, replacing them with a courtesy page or expiration notice unrelated to Guatire Hosting.

Management Restrictions: The client understands and accepts that expired domains CANNOT be transferred to another provider, nor can they be modified, pointed to other IPs, or released by Guatire Hosting. The domain remains administratively locked until the renewal payment is made or until it completes its total deletion cycle.

Costs and rights loss: Upon expiration, the client temporarily loses the right of use and administration over the name. Subsequent recovery will be subject to Grace Period and Redemption Period phases, with the economic implications these phases entail before international registrars.

18. Domain Renewal After Expiration

Domain Renewal after expiration is not guaranteed and depends strictly on timelines established by international regulatory bodies. Guatire Hosting grants a grace period of ten (10) days following expiration to renew the domain by paying only the standard renewal fee, provided payment is reported and confirmed by our team.

Redemption Period: If after the initial 10 days the client has not renewed, the domain will enter a technical state called REDEMPTION, which typically lasts 30 days. In this phase, to recover the domain, the client must obligatorily pay a late renewal fee called REDEMPTION FEE. Currently, this fee has a base value of 80 Dollars (for .COM / .NET extensions), which must be paid in any available currency on our portal applying the daily exchange rate and adding corresponding taxes.

Release Phase: Once the REDEMPTION period ends, the domain will enter a deletion phase and the client will no longer be able to renew it directly. They may only attempt to register it again once the domain becomes completely free for the public. The client acknowledges and accepts that there is a high probability the domain will be acquired by third parties or auction companies at this point, and Guatire Hosting will have no responsibility for the final loss of the name.

Tracking Responsibility: The client acknowledges it is their sole responsibility to maintain their own records and remember their domain expiration date. For convenience, and not as a binding legal commitment, Guatire Hosting sends preventive notifications to the registered email; however, failure to receive such email does not exempt the client from domain loss due to non-payment.

19. Domain Transfer

To initiate the Domain Transfer process to another provider, the client must meet the technical and administrative requirements stipulated by regulatory bodies. The transfer will be governed by this agreement and ICANN transfer policy.

Requirements to Transfer to Another Provider: The client may request their transfer code (EPP or AuthCode) provided they meet the following conditions:

• The client must be up to date in all aspects regarding services contracted at Guatire Hosting.
• The domain must not have been registered or transferred in the last 60 days (ICANN security lock).
• The domain must not have an expiration date within the next 15 days, nor be in an expired or suspended state.
• The domain must be previously unlocked from the Client Area.

Transfers to Guatire Hosting: The client authorizes Guatire Hosting to initiate the transfer request from another provider by generating an order on our portal. It is the client's responsibility to provide the AuthCode in a timely and truthful manner and ensure the domain is unlocked at the originating registrar. The client understands that the transfer fee is a standardized value by international entities and is non-refundable if the process fails due to causes beyond our company's control.

Limitation of Liability: Guatire Hosting is not responsible for administration, DNS record changes, or domain renewals whose transfer processes from other providers have not been successfully completed and confirmed in writing via email by our technical staff.

The client accepts that any dispute related to domain name transfer will be resolved under ICANN transfer policy guidelines.

20. Domain Release

If a domain is not renewed or recovered during expiration phases (Grace and Redemption), the central registry will execute the Domain Release, making it available for any third party to register again.

Impossibility of Manual Release: The client understands and accepts that Guatire Hosting does not have the technical or legal faculty to manually release, delete, or "erase" a domain registration once processed, regardless of whether the domain is active or expired. Voluntary service cancellation or renunciation by the client does not imply immediate release of the domain name.

Automatic Release Cycle: Following expiration and non-payment, the domain will follow the lifecycle stipulated by ICANN. The client accepts that the domain may take between 40 and 120 days to be automatically released by the international registrar. During this period, the domain remains locked and out of Guatire Hosting's control.

Public Availability: Once the domain becomes available to the general public, any person, company, or domain registrar may acquire it. Guatire Hosting assumes no responsibility if the domain is registered by a third party after release. It is the client's sole responsibility to monitor domain status if they wish to attempt registration again once freed.

Responsibility for the Name: The client recognizes that the only way to ensure domain ownership is by keeping its renewal active. Guatire Hosting does not guarantee that a released domain can be recovered by the original client in the future.

21. Domain WHOIS Information

The client is responsible for providing truthful, exact, and updated data for WHOIS Information. Using false, incomplete, or inaccurate information may cause immediate and definitive domain suspension by international registration authorities without right of claim.

Ownership and Visibility: Every domain will be registered in the client's name using information supplied in the original purchase order. The client recognizes that according to ICANN policies (Internet Corporation for Assigned Names and Numbers), WHOIS registration information (name, email, phone, and address) is public and mandatory.

Data Privacy (Privacy Protect): The client understands that concealing or protecting personal data in public registry requires acquiring an additional service called Privacy Protect (Domain Privacy). This service carries an additional cost, is not included in the base domain registration fee, and must be renewed annually to remain valid.

Data Update: It is the client's obligation to inform Guatire Hosting of any changes to contact information. The client agrees to receive annual verification emails from the registrar to validate data currency; failure to respond to such emails may result in domain deactivation.

22. Operation Report

Any technical anomaly, service outage, or registration issue must be formally communicated via an Operation Report through our official support ticket system. Guatire Hosting will analyze each case to provide a technical solution within stipulated response times according to service priority.

Monitoring Responsibility: The client will be solely responsible for monitoring availability and correct operation of their domain and hosting services. Guatire Hosting is not obligated to proactively perform individualized tracking of each website or domain, so any failure must be detected and reported by the user.

Timely Notification: If for any reason the service presents issues, the client must immediately contact the company and request confirmation of receipt of their report (Ticket ID). In case of failing to make a timely and documented report, the company disclaims all liability for consequences, economic losses, or prolonged interruptions this may cause.

Failure Verification: The client accepts that before making a report, they must verify that the failure is not due to problems with their local internet connection, erroneous device configurations, IP blocking due to failed login attempts, or service expiration due to non-payment.

23. Limitation of Warranties and Disclaimer of Liability

Except as expressly indicated in these terms, Guatire Hosting offers its services "as is" and "as available". The client accepts that use of the service is at their own risk and responsibility.

Technical Reliability: Guatire Hosting does not guarantee that service will be uninterrupted or error-free, virus-free, or free of harmful components. The client acknowledges technological implications and intrinsic system vulnerabilities against new developments or cyber attacks. Under no circumstances will the company be liable for direct, indirect, punitive, or consequential damages derived from use or inability to use the service.

Privacy and Copyright on the Network: The client understands that by hosting information on our servers, it is exposed to the global Internet network. Guatire Hosting has no way to absolutely restrict malicious access to such information nor protect it against Copyright or intellectual property infringements committed by third parties. The client assumes total responsibility for the security of information they decide to publish.

Data Backup: Guatire Hosting is not responsible for files and data residing in the client's account. It is the user's exclusive obligation to perform and maintain their own backups outside our servers. We are not responsible for information loss under any technical or administrative scenario.

Email Service: Successful delivery and receipt of 100% of emails is not guaranteed. The client accepts that messages may not reach destination or suffer delays (queuing) due to technical problems of their own, third parties, or filtering policies unrelated to Guatire Hosting.

Resource Usage and Operation: The client accepts that disk space saturation or excessive use of contracted plan features will generate instability or service failure. Likewise, they agree not to interfere with system operation or attempt unauthorized access, under penalty of immediate contract termination.

24. Technical Support

Guatire Hosting will provide technical support, training, and advice exclusively through our ticketing system, email, and official channels during stipulated hours. Under no circumstances will support be provided in person.

24.1. Support for Hosting and Reseller Plans:
Support is strictly limited to problems or concerns related to server connectivity, control panel, and hardware infrastructure. It does not include support for development, code review, web application debugging, or page design. Intervention will only occur if an application is proven not to work due to a direct server failure. Any request for special libraries will be evaluated by Guatire Hosting, reserving exclusive implementation rights.

24.2. Support for VPS and Dedicated Servers (Unmanaged):
For Virtual Private Servers (VPS) and Dedicated Servers, free technical support covers Hardware and Connectivity exclusively. The client understands and accepts the following conditions:

• Administration: The client is the sole administrator of the server and is entirely responsible for keeping the operating system, security patches, and updates in optimal conditions.
• Software and Security: Guatire Hosting does not offer included technical support for third-party software. If the client requires advanced management, they must contract an additional Server Administration service.
• Backups: These services do not include automatic backups. It is the client's responsibility to perform periodic copies and store them on external media (outside the same server).
• IP Addresses: Assigned IPs cannot be modified. The client is responsible for maintaining IP reputation and complying with policies of external mail and security providers.
• Monitoring: The client must monitor resource usage (CPU, RAM, and Disk). Space or server resource saturation is the user's exclusive responsibility and may affect service availability.

25. Client Identification Information

The client guarantees that Identification Information provided during registration is exact, truthful, and complete. Guatire Hosting reserves the right to request identity documents, business registrations, or proof of address at any time to validate account ownership and prevent fraudulent activities.

Legal Responsibility and Age of Majority: The client declares themselves as the legally responsible person for all use of the account and contracted services, and certifies that they are over 18 years of age. If a minor, service must be contracted under the consent and name of their legal representative, who will assume total contract responsibility.

Contact Details: The client commits to supply and keep updated the following information: full real name, postal address, phone number, and fundamentally, a primary email. This email will be the only official channel for service management and legal communications.

Request Management and Security: The client understands and accepts that any request related to the service or personal information can only be managed through the registered primary email. In case of lost access to said email, the following protocols will apply:

• Validation will be performed using security information registered in the system.
• If validation fails, the client must complete a data update form and attach original, valid identity documents required by the company to verify ownership.
• Guatire Hosting reserves the right to deny account access if the applicant's identity cannot be reliably proven.

26. Space Sharing and Account Resale

In standard shared hosting plans, Space Sharing with third parties outside the service holder is strictly prohibited. Service resale is an exclusive faculty of plans designed for that purpose.

Reseller Responsibility: Clients acquiring Reseller Hosting, VPS Servers, or Dedicated Servers to resell space to third parties accept that they act on their own behalf and constitute the sole legal and technical responsible party toward their end-users. Any misuse or policy violation by a third party under the reseller account will be the direct responsibility of the contract holder with Guatire Hosting.

Third-Party Support Limitation: The client understands and accepts that Guatire Hosting will maintain no communication, technical support, or commercial attention with the reseller's end clients. It is the reseller client's exclusive obligation to provide first-tier support and manage user issues.

Shared Hosting Prohibition: Using a shared hosting account to host multiple websites of different clients (not owned by the holder) is considered resource abuse and may lead to service suspension or the requirement to migrate to an appropriate Reseller or VPS plan.

27. Termination, Limitation, and Specific Domain Policies

Guatire Hosting reserves the right to unilaterally terminate or limit service upon abusive use, non-payment, or hostile behavior. The client recognizes that registration and use of any domain may be cancelled, transferred, or deleted if determined by government entities, extension administrators, or ICANN.

27.1. Domain Legal Framework (ICANN)

The client declares knowing that: 1) Guatire Hosting acts as an intermediary for registration with ICANN-endorsed administrators. 2) The client is obliged to comply with rules and policies of each administrator (.com, .net, .co, etc.) regardless of provider. 3) The Uniform Domain-Name Dispute-Resolution Policy (UDRP) and ICANN Uniform Rapid Suspension (URS) procedures are understood to be integrated into this contract.

27.2. Verification and Ownership

Once the domain is registered, the client MUST confirm ownership through the verification email sent to their primary email. Failure to perform this validation will result in domain deactivation by global administrators without prior notice. Reactivation after late confirmation may take between 24 and 48 hours due to DNS propagation.

27.3. Duration, Ownership, and Disputes

Ownership rights over a domain end on the exact day of expiration. In case of non-payment or late payment, Guatire Hosting has no obligation to restore the domain and reserves the right to renew it for itself, assign it to a third party, or use it for any purpose deemed pertinent. The client will hold Guatire Hosting harmless against any trademark dispute or third-party claim for the registered name.

27.4. New Services Content and Migrations

Any hosting service (Hosting, VPS, Dedicated, Email Marketing) acquired as a "New Order" will be delivered blank (without information). It is the client's responsibility to restore their backups in the new account. If the client wishes to preserve information from a previous service, they MUST renew the old plan (if still available) instead of purchasing a new one, accepting that the renewal date will adjust to the original expiration date.

27.5. E-mail Marketing Services

Use of this service is subject to strict anti-spam policies. Lack of continuous renewal will generate immediate loss of contact lists and platform statistics, without recovery possibility. The service must be operated exclusively from tools provided by Guatire Hosting.

27.6. Limitation of Liability and Legality Guarantee

Guatire Hosting offers services of means and not of result. Legality of registration is not guaranteed, nor that it does not infringe third-party rights. Under no circumstances will we be liable for inability to complete registration, failed transfers, or actions derived from external dispute resolution processes.

28. Backup Policy

The Backup Policy of Guatire Hosting establishes that the client is the sole and total responsible party for data integrity, safeguarding, and maintenance. The client is obliged to keep backups updated and stored in a location external to our company's servers.

Disclaimer of Liability: Guatire Hosting is not responsible for loss of websites, databases, email configurations, files on VPS or Dedicated Servers, or any type of information owned by the client. The client recognizes that the contracted service does not include automatic backups unless an Additional Backup Plan with daily or monthly frequency is explicitly acquired.

28.1. Data Recovery and Disasters:
As a prevention alternative against technological disasters, Guatire Hosting provides clients with advanced recovery solutions through specialized external backup platforms (such as Idera or similar). This service allows backing up infrastructure in high-security datacenters, but availability and execution depend on prior contracting and payment of the additional service by the client.

Local Backup Usage: Using the hosting plan's disk space for prolonged storage of backup files is prohibited. Backups generated from the control panel must be downloaded immediately and deleted from the server to prevent resource saturation and account malfunction.

29. Pricing Policy

The Pricing Policy of Guatire Hosting is subject to unilateral modifications at any time. The client accepts that service costs may vary due to inflation, increases in software license costs, currency exchange rate fluctuations, or adjustments in the global technological infrastructure market.

Scope of Modifications: Guatire Hosting reserves total freedom to adjust prices for both initial acquisition and renewals of all products and services, including but not limited to:

• Domain registration and renewal.
• Web Hosting and WordPress Hosting plans.
• Corporate and Premium Email accounts.
• Virtual Private Servers (VPS KVM) and Dedicated Servers.
• Reseller Hosting plans.
• SSL Security Certificates and additional services.

Fee Application: New prices will take effect immediately for new purchases and will apply automatically in the next billing cycle or renewal of the contracted service. Guatire Hosting is not obligated to maintain previous offer prices or expired promotions upon renewal.

30. Refund Policy and Client Behavior

The Refund Policy of Guatire Hosting is designed to protect transparency in service delivery. The client accepts the following restrictive conditions:

30.1. Conditions for Refund:
Refunds will be processed only in cases where the client has not received the contracted service within 72 hours following purchase ticket generation and payment confirmation, provided the delay is the direct responsibility of our infrastructure. Once the service has been activated and delivered, refunds will not apply as they are digital products for immediate consumption.

30.2. Zero Tolerance for Abusive Behavior:
Guatire Hosting maintains an environment of mutual respect. We will not tolerate any kind of abusive behavior, offensive language, vulgarity, defamation, or threats against the company or any member of our staff. The client understands that violating this policy grants Guatire Hosting the right to immediately suspend or permanently terminate all associated accounts and services without prior notice and without right to any refund.

30.3. Prevention of Policy Abuse:
We reserve the right to reject refund requests in cases where abuse of our policies, fraud attempts, or use of the service for activities violating any point of this contract prior to requesting a return is detected or reasonably believed to have occurred.

30.4. Permanent Exceptions:
As mentioned previously, under no circumstances will refunds be issued for Domain registration, VPS servers, Dedicated Servers, Licenses, or SSL certificates, because these services imply irrevocable payments to external providers from the moment of order.

31. Inquiries, Requests, and Credit Bureau Reports

The client expressly and voluntarily authorizes Guatire Hosting to query, request, use, process, report, and disclose all information regarding their credit, financial, and commercial behavior to Credit Bureaus with which our company has active links.

Scope of Authorization: This authorization empowers Guatire Hosting to manage client information in the following stages:

• Before contracting: To evaluate client financial and commercial viability.
• During the commercial relationship: To monitor compliance with payment obligations.
• After the commercial relationship: In case of outstanding balances, overdue debts, or contractual breaches that must be reported according to law.

Negative Reports: In case of prolonged default in paying contracted services, Guatire Hosting is empowered to make negative reports to corresponding financial control entities, which may affect the account holder's credit history.

Purpose: The client understands this process aims to maintain operational financial health and guarantee compliance with commitments acquired by both parties in this contract.

32: PAYMENT PROCESSING AND THIRD-PARTY LIABILITY

32.1. Payment Gateway and Intermediation: The user acknowledges and accepts that Guatire Hosting utilizes services of the platform GlobalyNet Holding Enterprise, LLC. for payment processing and financial data management, operating via Stripe, Inc. infrastructure.

32.2. Manager Disclaimer: It is explicitly established that both GlobalyNet Holding Enterprise, LLC. and Stripe, Inc. act solely and exclusively as technical managers of economic transactions. Consequently, they assume no responsibility for quality, delivery, technical support, or functionality of services provided by Guatire Hosting. Any claim related to contracted services must be directed straight to Guatire Hosting, releasing payment processors from any commercial dispute derived from service execution.

32.3. Refund Policy and Deadlines: Refund requests are strictly governed by the following conditions: Refunds apply solely and exclusively to Web Hosting and Corporate Email services. The user has a maximum deadline of 7 calendar days from purchase date to request said refund. Other services (domains, SSL certificates, dedicated servers, etc.) are excluded from this policy.

32.4. Taxes and Administrative Expenses: Any approved refund will be subject to deduction of an administrative and processing tax. The user will receive the net amount after discounting bank commissions and tax charges generated by the original transaction and return management.

32.5. Data Transparency: By performing a transaction, the user expressly accepts that financial data is processed by GlobalyNet Holding Enterprise, LLC. and Stripe, Inc. under their own security and privacy policies. Guatire Hosting does not store nor have access to users' complete credit card data.

34: LIMIT OF LIABILITY AND DATA SECURITY (VPS / DEDICATED SERVERS / WEB HOSTING / RESELLER HOSTING)

34.1. Content and Security Responsibility: The user is solely responsible for management, backups, and security of content hosted in VPS and Dedicated Servers, Web Hosting / Reseller Hosting services. Guatire Hosting is not responsible for data loss, unauthorized intrusions, "hacks", or information theft derived from client misconfiguration.

34.2. Processor Liability Exclusion: It is reiterated that GlobalyNet Holding Enterprise, LLC. has no access to servers or client content, thus remaining exempt from any civil, criminal, or technical liability related to the operation or security of infrastructure services sold by Guatire Hosting.

35: CHARGEBACK PROHIBITION

35.1. Dispute Resolution: Before initiating any dispute before banking institutions or via the Stripe, Inc. platform, the user commits to contacting Guatire Hosting support to resolve any issue. Initiating an unjustified chargeback will be considered a breach of contract and will result in immediate suspension of all associated services without right of reply.

35.2. Indemnity for GlobalyNet Holding Enterprise, LLC.: The user accepts they cannot hold GlobalyNet Holding Enterprise, LLC. liable for technical hosting or VPS failures when requesting payment reversal from their bank, since the processor only guarantees monetary movement execution, not end-product satisfaction.

36: FORCE MAJEURE AND NON-APPLICABLE REFUNDS

36.1. Refund Exceptions: No refunds will be granted, nor claims permitted through GlobalyNet Holding Enterprise, LLC. / Stripe, Inc., in cases where service was suspended for violating usage policies (e.g., sending SPAM, DDoS attacks from a VPS, or illegal content). In such cases, payment will be considered accrued for availability time and administrative management.

37. Modification of Terms and Conditions

Guatire Hosting reserves the right to modify, edit, add to, or alter these terms, conditions, and clauses at any time, with or without prior notice. Such updates will take effect immediately upon publication on our official website.

Change Notification: As a courtesy, the company may send modifications of the new contract via email to the primary address registered on the account. However, the client accepts that if for any technical reason, spam filter, or network error such email does not reach destination, Guatire Hosting will not be responsible under any circumstances. It is the client's responsibility to periodically review terms published on the website.

Continued Use and Acceptance: Continued use of Guatire Hosting services following publication of any changes to these terms constitutes tacit acceptance of the new rules by the client. If the client does not agree with modifications made, they must request cancellation of their services according to procedures stipulated herein.

Reservation of Service Right: The client understands that NON-ACCEPTANCE or rejection of these terms and conditions empowers Guatire Hosting to reserve the right to provide services, suspend active accounts, or deny new contracts immediately.

---

Final Note: These terms constitute a legally binding agreement between the client and Guatire Hosting. If you do not agree with all of these terms and conditions, please refrain from contracting, accessing, or using any of our services.